Did a PTC site owner ban you for no reason? Would you like to recover your investments back from that PTC site?
Before you file a dispute, you first need to make an attempt to contact the admin and explain your issue. This will build a stronger case when you file the dispute. You’ll know later on as you read this article further.
Now, the very first thing you need to check (this is a general rule and not just a dispute against a PTC site) is the date of your payment transactions. Paypal allows consumers to file a dispute against a merchant within 45 days that you made the payment.
Once you’ve verified that you can still file a dispute, the next step of course would be submitting the dispute. And with that procedure you are going to fill out a special section which is actually a message to the seller which in this case would be the admin of the PTC site. This is where you’ll build your case and make that seller return back your investments (upgrade or rental fees).
- The reason why you’re filing a dispute – Are you asking them to refund your investments back or are you just trying to get their attention to address an internal conflict that their support system is not able to address? But I guess at this point, you would rather get your investment back, won’t you?
- Why they need to refund your money - Did they suspend you for no reason? Was your payment delayed? Did the admin change the rules in the middle of the game?
- Cite violations of the admin or the site to make the case much stronger. If they violated their own TOS, then, let them know what their violation was.
- Stress out that you were not satisfied with the support that you got when you attempted to get their attention via their ticket system.
- Provide the course of action you’d like to get – Do you just want them to address your main issue? Like if you were suspended, would you like for them to just reinstate your account? If I were you though, I’d request for the full refund
If you were able to do the following, the admin of the PTC site will have no choice but to give in to your demands. However, if the seller finds a loophole in your statements, they will deny your dispute and you may need to escalate that for Paypal to decide on the case.
